Frequently Asked Questions
How long does shipping take?
Within Canada, standard shipping takes 5-7 business days, and express shipping takes 2-3 business days. International shipping typically takes 7-15 business days depending on the destination.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by destination.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order through your account dashboard.
Are your products handmade?
Yes, all our skincare products are handcrafted with care by Ruby in our home studio.
What ingredients do you use?
We use natural, skin-friendly ingredients in all our products. Each product listing includes a full ingredient list for transparency.
How should I store my products?
Store your products in a cool, dry place away from direct sunlight. Check each product's label for specific storage instructions.
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Please see our Returns page for detailed information.
How do I initiate a return?
Contact our customer service team at [email protected] to receive a Return Authorization number and return instructions.
Can I exchange my item?
Yes, we're happy to exchange items within 30 days. Contact us to arrange an exchange.
How do I create an account?
Click the 'Account' link in the top navigation and select 'Create Account'. Follow the prompts to set up your account.
Can I modify my order?
We process orders quickly, but we'll do our best to accommodate changes if you contact us immediately after placing your order.
How can I check my order status?
Log into your account and visit the 'Order History' section to view your order status.
Still Have Questions?
We're here to help! Contact our customer service team:
Email: [email protected]
Phone: [Your Phone Number]
Hours: Monday to Friday, 9:00 AM - 5:00 PM EST