Privacy Policy

Introduction

Nature's Knot ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

Information We Collect

Personal Information

We may collect the following personal information when you use our services:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through our payment processor)
• Order history and preferences
• Communication history with our customer service

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on pages)
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

• Process and fulfill your orders
• Communicate with you about your orders and provide customer service
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and maintain security

Disclosure of Your Information

We may share your personal information with:

• Service providers (payment processors, shipping companies)
• Legal authorities when required by law
• Business partners (with your explicit consent)

We do not sell your personal information to third parties.

Data Storage and Security

Your personal information is stored in Canada and/or with service providers in other countries. We implement appropriate security measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your information (subject to legal requirements)
• File a complaint with the Privacy Commissioner of Canada

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:

Email: [email protected]
Address: [Your Business Address]
Phone: [Your Business Phone]